Major Sale & Free Shipping Today!

FAQ

DO YOU SHIP WORLDWIDE?

Yes, we ship worldwide!  For our backpacks, it is free.

HOW LONG WILL MY ORDER TAKE TO DELIVER?

It entirely depends on the product you ordered.  We work directly with our manufacturer rather than a middle person.  Our products ship from one of our fulfillment centers in either the USA, Canada, or Asia. Generally, please allow 12 days for arrival. 

    IS THERE A POWER BANK INCLUDED WITH EVERY BACKPACK/BAG?

    No, the backpack will be delivered without the power bank.

    There is a simple connection inside the backpack that makes sure you can easily connect all power banks that are on the market (by USB 2.0 plug).

    This way the power bank will never be outdated and you can keep using new models to charge your devices, because this backpack will last for years!

    WHAT FORMS OF PAYMENT DO YOU ACCEPT?

    We accept payments by Paypal - Visa, Mastercard, and American Express.

    CAN I CHANGE MY ORDER AFTER PLACING IT?

    Our goal is to process orders as fast as we can so you can receive your order as soon as possible. Be sure to amend your order before you click “complete order” because after you place your order, you will be unable to make any amendments.

    WHERE IS MY ORDER?

    Your Confirmation Page will update with tracking information once your order has been shipped out. This can take between 5 to 10 business days after we receive your order.

    HOW DO I TRACK MY PACKAGE?

    You can track your parcel via the Confirmation Email.  Also, you can click “Track my Order” link on our website.

    CAN I RETURN OR EXCHANGE AN ITEM?

    We are adhere to a strict store policy and do not allow returns or exchanges for sale items. However, if you are unhappy with your order, we encourage you to email us directly at sales@vitalgear.co so we may resolve your issue with the product.

    Do you offer returns for broken items?

    Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange for defective items.  

    To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The return costs should be paid by customer. 

    Only regular priced items may be refunded, unfortunately sale or free items cannot be refunded. Also, shipping fees are not refundable.

    On the process of shipping, Refund is not available. Especially Free promotional items. Only reasons we issue refund for free items are either the item is broken, Or Customer did not get order after 12 weeks. Customer should send picture of the product if there's any issues and request a refund. Regular priced items should be returned to the address in the refund policy, The cost should be paid by customers unless the item is defective.

    WHAT IF I RECEIVED A FAULTY ITEM?

    We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email at sales@vitalgear.co.

    As soon as you discover a fault, please contact us immediately (within 7 days of receiving your parcel). If 7 days have gone by since your product receipt, unfortunately we can’t offer you a refund or exchange.

    WHAT SHOULD I DO IF I HAVE PROVIDED THE INCORRECT SHIPPING DETAILS?

    Please contact us immediately if you noticed that your shipping details are incorrect.

    Note that we are unable to allow any amendments once your parcel has been dispatched.

     

    Should your parcel be returned to sender, please note that we will be required to pass on a subsidized reshipping postage fee of US $10. Do ensure you update us via email with the correct and complete address as soon as you can.

    If you need to contact us for any reason at all, please email us at sales@vitalgear.co!